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How to Seek Help with a Computer Problem
- Send an email to sysadmin.
A Trouble Ticket will be created and an appropriate person will respond ASAP.
Note: For issues related to Cluster Support/HPC send an email to hpc
instead.
or
Create/review/modify a trouble ticket using the
Trouble Ticket Web Interface.
- Use the table below to see who is the most likely person to be able to help
you with your problem.
Click on their name to send them an email directly, or phone/visit them in their office.
- If you are unsure about who is the best person, send the request to
sysadmin or visit Hennings 203C.
The following table lists the IT staff and their main areas of responsibility.
The list of responsibilities is not exclusive,
since all system administrators have broad expertise,
but is included to indicate the best person to contact for a non-urgent problem.
| Hongyun Sun |
Hennings 203C
9-604-240-7338
M-F 9:00-5:00
|
student/computer lab maintenance
desktop computers (Windows) support
general network user support
|
| Gerry Grieve |
Hennings 205B
2-4320
M-F 9:30-5:30
|
student/computer lab server admin.
web site content (Events/Courses/Jobs/News/Awards)
*.astro.ubc.ca server maintenance (www and ariel)
general research support
|
| Ron Parachoniak |
Hennings 203C
604-838-6437
M-F 8:00-4:00 |
*.phas.ubc.ca server admin. (filesvr, backup, web and mail)
firewall (FWSM) administration
mail filter (PureMessage) administration
|
| Mary Ann Potts |
Hennings 203A
2-6913
M/T/Th/F 9-5 (W off)
|
network administration
user account maintenance
web site content (Intranet/People/Research/Computing)
dept. directory and email list maintenance
|
| Ovidiu Toader |
Hennings Room TBA
Schedule TBD
|
cluster support
high performance computing
|
"A day that is without troubles is not fulfilling. Rather, give me a day of troubles well
handled so that I can be content with my achievements."
| |
